2 tickets Le Comptoir - Roland-Garros - From 26 May to 7 June 2024

The Limitless Experiences by ALL general terms and conditions and the general terms and conditions of the ALL programme also apply.

Orders for packages are exclusively reserved for members of the ALL loyalty programme who have received an email from ALL, informing them of the number of Reward points they have and inviting them to visit the dedicated website to reserve a ticket.

The dedicated website includes the following information for each date:
– The nature and specific details regarding the ticket (location, seating, competition programme, dates and times, etc.).
– Information regarding the number of ALL Reward points required to order a ticket.
– The number of tickets available to order is limited to: 5 packages per date for the Philippe-Chatrier court.

Orders shall be taken into account in the order that they are placed and within the limit of the number of tickets. If an order cannot be fulfilled for any reason (e.g., an insufficient number of Reward points), the ticket in question will be re-offered for sale on the website.
Members of the ALL loyalty programme declare that they have full legal capacity, which allows them to enter into these general terms and conditions of sale.

These general terms and conditions of sale define the rights and obligations of the contracting parties regarding the availability of tickets offered by ALL on the website. They cover all the necessary stages for order placement and tracking between the contracting parties.

ALL acts as a simple intermediary between the member and the organiser of the event concerned. Consequently, these terms and conditions of sale only relate to acts involving ordering tickets and by no means relate to the event itself.
The tickets may not be exchanged, refunded or transferred. If the event is cancelled by the organiser, ALL will reimburse the member for the Reward points used for the order concerned. A ticket may not be resold nor will be subject to any monetary compensation in the event of non-use by the member. ALL waives any responsibility in the event that a ticket is used illegally.
Rewards obtained on the ‘Limitless Experiences’ store through the use of Reward Points cannot be resold.

When carrying out checks on entering the location of the event, an official, valid photo ID may be required in order to identify members (passport, driving licence, national identity card or residence permit).
A ticket shall only be valid for the place, seating, date and time of the corresponding event. In any other case, the ticket shall not be valid.

In addition, for everyone's comfort, all those present at the "Comptoir" are asked to behave in a considerate and correct manner.
Any excessive consumption of alcohol by a person present at the "Comptoir", leading to disrespectful and inappropriate behavior towards Roland-Garros staff, ALL staff or other ALL members present, will result in exclusion from the "Comptoir" and may lead to the impossibility of taking part in other Limitless Experiences.
We also remind you that all ALL members are responsible for the behavior of their guests during the event, both at the "Comptoir" and in the stands.

Orders are subject to confirmation that shall be sent within eight (8) business days by email on behalf of ALL to the email address indicated by the member when placing the order. All of the details provided and confirmation stored shall serve as proof of the transaction. Confirmation shall be deemed a signature and acceptance of the transactions carried out.

By reserving this ‘Limitless Experience’, you agree to receive a satisfaction survey by email.
We also inform you that a video recording of the event may be made. This video may be distributed via the external and internal channels of the Accor Group.

For any information or questions relating to an order, members can send an email to: ALL.Limitless-Experiences@accor.com  

Seats sold as part of the Roland-Garros Limitless Experience offer are available in sets of two, and can only be booked with Reward points.