Terms and Conditions
The Limitless Experiences website is used by Accor, SA, a company with registered offices at 82, rue Henri Farman - 92130 Issy-les-Moulineaux, in France, registered in Nanterre, France, under number 602 036 444, with share capital of 847 823 400 euros, and telephone number +33 01 45 38 86 60 00.
The website is managed by Sébastien Bazin.
Limitless Experiences is hosted by COLLINSON LATITUDE, a company with registered offices at Cutlers Exchange, 123 Houndsditch, London EC3A 7BU, United Kingdom, and telephone number 0044 20 7422 1864.
When accessing or browsing Limitless Experiences you unconditionally accept these General Conditions.
Purchasing goods or services via Limitless Experiences implies full acceptance of the ALL - Accor Live Limitless loyalty programme’s General Conditions of Use.
Limitless Experiences is uniquely reserved for members eligible for the ALL - Accor Live Limitless, loyalty programme.
2. ORDERS AND PURCHASES
By buying a product or service via Limitless Experiences, you enter into a contract with the partner, not with Accor. All benefits are subject to limited availability and to the General Conditions and to the restrictions imposed by the partner. The number of points required for certain exchangeable items articles may change at any time.
Special offers (raffles and auctions):
ACCOR SA may also organise special offers such as raffles and auctions. These offers are governed by our terms and conditions. Taking part in a special offer (either purchasing a raffle ticket with your points or using your points to bid in an auction) confirms your acceptance of these terms and conditions.
Accor SA is not the supplier of the merchandise or the products and services. Accor SA, its parent company, subsidiary, affiliated or franchised companies and agents, make no guarantees or declarations of any kind, explicit or implicit, with regard to the items of merchandise or the products and services exchangeable through the ALL - Accor Live Limitless, loyalty programme, and cannot be held liable for any loss or cost (including but not limited to lawyers’ fees) of accidents or disagreements that may result from the use of these articles or result from any fault or failure of these items. More specifically, Accor SA in no way guarantees marketable quality or suitability for any specific purpose.
For each product or service ordered, the partner’s General Conditions shall apply.
All exchanges shall be subject to the availability of a sufficient number of points. If there are insufficient points, orders will be cancelled automatically.
The number of points conferring the right to exchange and the number of points a member can earn by buying products or services via Collections are set out in Collections. Points are earned on the value of the product or service purchased, including taxes and shipping costs. These points are Rewards points as defined in the ALL - Accor Live Limitless programme's General Conditions of Use.
Accor SA reserves the right to modify these General Conditions and the number of points conferring the right to an exchange. Modifications made to these General Conditions will take effect following their publication on Limitless Experiences and deemed to have been unconditionally accepted by the user when the latter accesses Limitless Experiences or browses it. Consequently, it is recommended that users should regularly visit the page where the General Conditions are displayed.
Accor SA accepts no liability for the loss or theft of goods or vouchers exchanged via Limitless Experiences, or for any damage affecting these goods or vouchers..
Accor SA may at any time and without prior notice, change the participating partners or end their contract, remove, limit, modify or cancel any exchangeable item, or modify the number of points required to obtain any exchangeable item, even though these modifications may affect the accumulation or values of points or items exchangeable.
In the event of any dispute resulting from Limitless Experiences, the decision taken by Accor SA will be final.
Accor SA accepts no liability for the offering of goods and services by any company participating in the points promotions. Offers intended for the partners shall be subject to the General Conditions of each individual offer. For further details, please consult individual offers. Partners may change. Offers shall be void when prohibited by law. Further restrictions may apply.
The customer is required to pay all customs duties, taxes, and customs clearances if applicable to the destination.
An exchangeable item may be cancelled, exchanged or returned within a period of 14 days following the order. Please contact the partner directly so that they can provide you with instructions on how to return merchandise, cancel your voucher or complete the retraction form and send it, along with the product, to the partner. Your points will be credited back to your account following confirmation or cancellation by the partner. This step may take up to two weeks. You can find the partner’s details by visiting the page detailing the product.
3. LIMITATION OF LIABILITY
Accor SA reserves the right to modify, suspend or close Limitless Experiences for any reason and without providing any grounds.
Accor SA cannot be held liable for any interruption or inaccessibility of Limitless Experiences, any occurrence of bugs or any damage resulting from fraudulent acts committed by third parties.
You hereby acknowledge that you shall take all necessary measures to protect your material and your data, particularly against any contamination by viruses or any computer contaminant.
You shall be liable for your use of hyperlinks published on Limitless Experiences. Accor SA accepts no liability with regard to access to websites linking to Limitless Experiences and their content, or relating to the same.
4. DATA PROTECTION
Information processed via Limitless Experiences is sent to Accor SA, so that it can manage the purchase of a product or service by a customer, improve the content of the website, personalise the content and/or configuration of the website, for marketing purposes and to enable each visitor to use the website. Information may be disclosed to Accor SA’s partners and service providers, for the sole purpose of processing orders.
Customers are aware of the mandatory or voluntary nature of responses, indicated by an asterisk and featuring on each personal data form. If the information identified as mandatory is not provided, Accor SA will not be able to register the purchase of a product or service via Limitless Experiences.
In accordance with 78-17 on data protection, regarding information technology, data files and civil liberties, customers have the right to request to access, rectify or oppose – subject to the submission of valid grounds – data processing or direct marketing practices. Customers can exercise their right by sending an email to: firstname.lastname@example.org.
Data processing in the context of Limitless Experiences must comply with the Accor group’s customer data protection charter.
These tracers may be installed on your device according to the preferences you have set up or which you may set up at any time, in accordance with this policy.
In order to provide the most transparent information possible, Accor SA has drawn up this paragraph to give you more information on:
The origin and objective of the information processed when browsing Limitless Experiences
Your rights with regard to cookies and other tracers used by Accor SA.
a. WHAT ARE COOKIES?
Cookies and other similar tracers are sets of data issued by servers to send status information to a user’s browser, and through this browser to send status information to the original server.
Amongst the examples of status information are session ID, language, expiration date, response field or other types of information.
During their period of validity, cookies are used to store status information when a browser accesses different pages of a website, or when it later returns to that website.
There are different types of cookies :
Session cookies, which disappear once you close the browser or website.
Permanent cookies which remain on your device until they expire or until you delete them via your browser settings.
a. Cookies strictly necessary for browsing La Collection and to enable the use of all its features. More specifically, cookies intended to :
Manage user authentication for website visitors and related security measures, and guarantee the proper functioning of the authentication module.
Optimise the user experience and facilitate browsing, especially by establishing “technical itineraries” for browsing.
Store relevant information on the “cookies” information banner, visible by visitors to a website who can then continue to browse that website, subject to accepting the installation of cookies on their device.
Devise security measures (for example when you are asked to reconnect to access content or services after a certain period of time, or to ensure the basic functioning of Limitless Experiences and to use its main technical features, such as performance monitoring and browser errors, user session management, etc);
b. Cookies with features specifically intended to:
Adapt Limitless Experiences to the display preferences of your device (language, currency, display resolution, operating system used), display settings and configuration of web pages according to the device you use and its location, etc.) ;
Store certain information that you enter on Limitless Experiences to facilitate and personalise your later visits;
Enable you to access your personal pages more quickly, storing the details or connection information you have previously entered;
c. Cookies intended to monitor visitors to improve user comfort and help us to understand your interactions with Limitless Experiences (most visited pages and applications, etc.), these cookies can collect statistics or test different ways of displaying information, to improve the relevance and manageability of our services.
d. Advertising cookies intended to (i) offer you, in the advertising space, content which is both relevant and targeted for you (better offers, other destinations, etc.) according to your interests, browsing habits, preferences and other factors; and (ii) reduce the number of times adverts appear.
e. Related cookies identifying the third party website that directs a visitor to Limitless Experiences.
f. Social network cookies, placed by third parties, enabling you to share your opinion of our website on social media or to share its content (eg, “share” or “like” application buttons from social networks).
The social network applications present on our website can, in certain settings, allow the corresponding social networks to identify you, and do so even if you have not clicked on the application buttons. In practice, this type of button can enable the social network concerned to monitor your browsing on our website, simply because the relevant social network account is active on your terminal (open session) while you are browsing.
We recommend that you consult the policies of these social networks to understand how they intend to use the browsing information they can collect, particularly for advertising. These policies must, in particular, enable you to exercise your choice with these social networks, particularly in establishing the settings of your user account for each one.
The installation of certain cookies is subject to your consent. Also, when you visit Limitless Experiences for the first time, you will be asked to accept or reject the installation of the type of cookie concerned, which may only be activated with your approval.
This procedure is carried out via an information banner displayed on the home page of Limitless Experiences, informing you that by continuing to browse, you accept the installation of cookies on your device, subject to your consent.
You can change your mind at any time, by various methods set out in the article “Deleting and/or blocking cookies”
d. DELETING AND/OR BLOCKING COOKIES
You have several options for deleting cookies and other tracers.
Although the majority of browsers are by default configured to accept cookies, you can, if you wish, choose to accept all cookies, block them systematically, or select the cookies you accept according to their senders.
You can also configure your browser to accept or block certain cookies on a case by case basis, before their installation. Your browser will also suggest you regularly delete cookies from your device. Do not forget to configure all the browsers used on your different devices (tablets, smartphones, computers, etc.).
With regard to the management of cookies and your preferences, the configuration varies from one browser to another. It is described in the Help menu on your browser, which will enable you to change your cookie preferences. For example:
For internet explorer™: http://windows.microsoft.com/en-us/windows-vista/block-or-allow-cookies ;
For Safari™: http://www.apple.com/legal/privacy/en-ww/cookies :
For Chrome™: http://support.google.com/chrome/bin/answer.py?hl=en&hlrm=en&answer=95647 ;
For Firefox™: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-Website-preferences ;
For Opera™: http://help.opera.com/Windows/10.20/en/cookies.html.
Whether a cookie is saved on your device depends on your preferences, which you can set and modify at any time and at no cost, through the suggested settings on your browser software.
If your browser is configured to accept cookies on your device, the cookies inserted in the pages and content you view, may be temporarily stored in a space provided on your device for this purpose. They can only be read by their issuer.
However, you may configure your browser to block cookies. Don’t forget that if you have configured your browser to block cookies, certain features, certain pages and certain spaces in La Collection will no longer be accessible and we accept no liability in this regard.
SPECIALIST ADVERTISING PLATFORMS
Several professional advertising platforms also give you the option of accepting or blocking cookies used by member companies. These centralised mechanisms do not block the display of adverts they only prevent the installation of cookies adapting adverts to suit your interests.
For example, you can visit the website http://www.youronlinechoices.com to block the installation of these cookies on your device. This website is updated by digital advertising professionals who are part of the European Advertising Standards Alliance (EASA), and managed in France by the organisation Interactive Advertising Bureau France.
e. INTELLECTUAL PROPERTY
The Limitless Experiences website is protected by copyright. Limitless Experiences as a whole and each of its components (such as texts, logos, trade names, domain names, data bases, software or even music) are the exclusive property of Accor SA or the exclusive property of third parties that have authorised Accor SA to use them.
The use of all or part of Limitless Experiences is formally prohibited, unless authorised by Accor SA. By way of exception, only private and non-commercial use of Limitless Experiences is authorised.
f. APPLICABLE LAW
These General Conditions are governed by French law, without prejudice to the fundamental legal provisions in the country where the customer is based.