[SC] Novotel Florianópolis: SPA Day (optional coffee break)

See the step by step to redeem your experience:

1- Click on SIGN IN, at the top right of the page, to access your Limitless Experiences - your access data (email and password) are the same as the ones you use at all.accor.com;

2- After logging in, check at the top of the page if you have enough points in your account - if you don't, don't worry: you can transfer points from our partners (LATAM Pass, Livelo, Smiles e TudoAzul);

3- See, at the top left of the page, if the site configuration is correct - configure region, language, country of experience and currency - follow this sequence. You will use only Reward points to pay for the redemption;

4- Check the experience description and also the terms and conditions before redeeming the desired experience;

5- Have you decided to redeem the experience? Great! Simply ADD TO CART.

6- To check your order click on the shopping cart icon below your data, also at the top right of the page;

7- Review your shopping cart and click on CHECKOUT to proceed with the redemption. Then if the order is correct, click PROCEED TO CHECKOUT;

8- Confirm your address - this is a formality in the case of experiences;

9- Accept the Terms & Conditions and PLACE ORDER! You will immediately receive an email confirming your redemption.

10- Our team will contact you within 48 hours (working days) with the voucher and the scheduling procedure. From there, just schedule the experience with the hotel and go for it! Just make sure to present the voucher in order to live the experience, alright?

The offer is valid exclusively for ALL members with Reward points however the redemption on Limitless Experiences only guarantees the payment with points. After receiving the redemption confirmation by email, please wait 3 working days for our team to contact you with the voucher data and instructions for direct booking with the hotel.

Check the details in HOW TO REDEEM YOUR AWARD.

For general questions about the experience or the scheduling procedure, please contact the hotel:
Novotel Florianópolis: H5947-RE@accor.com
Address: Rua Rubens de Arruda Ramos, 2034. Florianópolis, Santa Catarina.
CEP: 88015-701

Other questions about the website:
customercare@accor.com
limitless.experiences-br@accor.com

After confirming the redemption, it will be necessary to wait for our team to contact you by e-mail with your voucher data within 72 hours (3 working days)! With the voucher in hand, it will be necessary to schedule the experience directly with the hotel. You will have 3 months to use the experience after receiving the voucher.
This appointment can be made directly by e-mail: H5947-RE@accor.com

Upon arriving at the hotel, simply identify yourself at the reception.

The experience is available from 8am to 6pm, and the customer will have free access to the leisure area.
Lunch is served from 12pm to 2:30pm.

The redemption amount in points is refundable according to the consumer protection code, upon withdrawal after 7 days. In that case, please ask to contact customercare@accor.com

Limit of 5 units per person, subject to order cancellation.