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© Accor - Legal notices and Personal Data
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How to redeem your award
After the purchase you will receive a confirmation e-mail. The merchant will send the product to you within 14 business days .
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Contact
Touch Loyalty Solutions B.V.
Nieuwegracht 4-05a
3763 LB Soest
The Netherlands
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Terms and Conditions
The general terms and conditions of Limitless Experiences by ALL - Accor Live Limitless also apply.
Partner general terms and conditions
When you place an order on the Limitless Experiences by ALL - Accor Live Limitless store, you enter a buying agreement with the merchant and accept the following Terms and Conditions:
Delivery policy: The transactions are processed and, as the case may be, the orders are shipped or sent by email (valuable documents, for instance) within 5 working days except where otherwise specified in the product description. Delivery timeframes may extend up to 20 days. Delivery dates cannot be guaranteed. In some countries, the products may not be deliverable to postboxes and the store declines any liability in the event of failure to deliver due to an incorrect address, absence of the recipient, customs problems or in the event of force majeure.
The customer is required to pay all customs duties, taxes, and customs clearances if applicable to the destination.
In case of delayed shipments due to incomplete Consumer details, Merchant will attempt to contact Consumer to update delivery details. If no resolution has been made after 3 attempts the order will be cancelled, and Consumer and ValueDynamx notified accordingly. Any cash payment towards the product will be refunded to the debit/credit card the member used and any Points redeemed by the member for the product will be returned to the member’s account (excluding all delivery charges).
Return policy: Unused products may be returned in compliance with the applicable general terms and conditions, i.e. in their original packaging and within 28 days of receipt, at the purchaser's expense. After this deadline, returned products can no longer be refunded or changed and the points cannot be re-credited, except where otherwise stated. If products shipped via UPS, FedEx or other light parcel services are damaged at the time of delivery, you are entitled to refuse acceptance. Any damage observed after opening the parcel and examining the goods must be reported to the relevant parcel service and to the partner within 48 hours of delivery so as to trigger the replacement or repair process. If you receive damaged products, make sure you always keep the shipping boxes and documents until your request has been received and satisfactorily processed.