[SP] Cirque du Soleil: Alegría São Paulo - OCTOBER - VIP category (2 tickets)

For questions about the experience and cancellations: experienciasall-br@accor.com

For general questions about the ALL Accor program and ALL Signature: customercare@accor.com

The ALL Accor program Terms and Conditions also apply.

Redemption confirmation is subject to ticket availability, payment confirmation, and fulfillment of the requested requirements. Confirmation emails will be sent in the order they are received within the timeframe specified above.

Maximum of 1 redemption per ALL/ALL Signature member per experience, subject to cancellation of excess redemptions.

Children up to 2 years old may enter the event without a ticket, provided they remain on the lap of a paying guardian; for children over 2 years and 1 day old, a ticket must be purchased. 

When redeeming your tickets, you may choose the desired category. However, seat allocation will follow a sequential order, making specific seat selection impossible. We guarantee that you and your companion will be seated side by side.

In case of cancellation, the ticket may be canceled with a full refund in points only within 7 calendar days after redemption, in accordance with Article 49 of the Consumer Protection Code, provided it is done at least 72 hours before the event and/or show, under penalty of forfeiture of the total points paid.

Cancellations requested less than 72 hours before the event are not eligible for a refund, regardless of the redemption date. 

Cancellation requests must be made exclusively via email to experienciasall-br@accor.com. Points will be refunded to your account within 20 days of the cancellation request.

The ticket will only be valid if presented together with one of the following photo ID documents: Identity Card (RG), National Driver’s License (CNH), or RNE. No other types of documents will be accepted. After receiving the voucher/ticket, it is the Member’s responsibility, including in cases of loss, theft, robbery, or damage that invalidates it. ALL Accor holds no responsibility for thefts or robberies that occur during the use of Entertainment Services/Products purchased by Members.

Any and all changes to the event, regardless of nature (date, time, location, etc.), will be communicated via the email registered with ALL Accor. It is the customer’s responsibility to monitor such notifications and stay informed about the event they chose. Redeemed tickets may not be sold or transferred to third parties. If this occurs, the member will be subject to penalties.

Regarding the Use of the Member’s Image, the Member authorizes, free of charge, the company HOTELARIA ACCOR BRASIL S.A. to use their image, directly or indirectly, in whole or in part, and exclusively, as captured or not, for all purposes, particularly for advertising, commercial, and/or event-related purposes. The rights granted over the image include the right of reproduction and public communication on any medium, including books, newspapers, magazines, flyers, brochures, catalogs, guides, agendas, displays, games, postcards, photocopies, microfiche, microfilm, any form of electronic, digital, or video edition, CD-ROM, CD-I, CD-photo, DVD, Internet, Intranet, cell phones, any form of broadcast such as cinema, terrestrial TV, satellite, cable operator, digital terrestrial TV, as well as generally any other existing or future medium or process.

This authorization also applies to adaptation, integration, and dissemination of the image, in whole or in part, in any audiovisual or multimedia work. The Member also consents that their image may be associated with text or commentary, provided these do not have a degrading, defamatory, offensive, or generally demeaning or pejorative character. This authorization shall be valid indefinitely, and the exploitation and use of the rights referred to herein may be carried out directly by ACCOR and/or any company that the corporation deems useful or to which it grants the benefit of this authorization.

Only redemptions that meet all necessary conditions, are made within the deadline, and follow the procedures set forth in this Regulation will be considered valid.