[SP] Cirque du Soleil: Alegría São Paulo - GOLD category - SEPTEMBER 2026 (2 tickets)

For questions about the experience and cancellation: experienciasall-br@accor.com

For general questions about the ALL Accor programme and ALL Signature: customercare@accor.com

The ALL Accor programme Terms and Conditions also apply.

Redemption confirmation is subject to ticket availability, payment confirmation, and compliance with the requested requirements. Confirmation emails will be sent in the order received within the timeframe indicated above.

Maximum of 1 redemption per ALL/ALL Signature member per experience, subject to cancellation of any excess redemptions.

Children up to 2 years old may attend the event without a ticket, provided they remain on the lap of a paying guardian; children over 2 years and 1 day must have a paid ticket. 

When redeeming your tickets, you may choose your desired category. However, seat allocation will follow a sequential order, making specific seat selection impossible. We guarantee that you and your companion will be seated side by side.

In case of cancellation, the ticket may be cancelled with a full refund of points only within 7 calendar days after redemption, in accordance with Article 49 of the Consumer Protection Code, provided it is requested at least 72 hours before the event and/or show, otherwise the total points paid will be forfeited.

Cancellations requested less than 72 hours before the event are not eligible for a refund, regardless of the redemption date. 

Cancellation requests must be made exclusively via email to experienciasall-br@accor.com and points will be refunded to your account within 20 days of the cancellation request.

The ticket is only valid if presented together with one of the following photo identification documents: Identity Card (RG), National Driver’s Licence (CNH), or Foreigner’s Identity Card (RNE). No other types of documents will be accepted. After receiving the voucher/ticket, it is the Member’s responsibility, including in cases of loss, theft, or damage that renders it invalid. ALL Accor holds no responsibility for thefts or losses occurring during the use of the Entertainment Services/Products purchased by Members.

Any changes to the event, regardless of nature (date, time, location, etc.), will be communicated via the email registered with ALL Accor. It is the customer’s responsibility to monitor these notifications and stay informed about the chosen event. Redeemed tickets may not be sold or transferred to third parties. If this occurs, the member will be subject to penalties.

Regarding the Use of the Member’s Image, the Member authorises, free of charge, HOTELARIA ACCOR BRASIL S.A. to use their image, directly or indirectly, in whole or in part, exclusively, whether captured or not, for all purposes, particularly advertising, commercial, and/or event-related. The rights granted over the image include reproduction and public communication rights on any medium, such as books, newspapers, periodicals, flyers, brochures, catalogues, guides, agendas, displays, games, postcards, photocopies, microfiche, microfilm, all forms of electronic, digital, or video editions, CD-ROM, CD-I, CD-photo, DVD, Internet, Intranet, mobile phone, any form of broadcast including cinema, terrestrial television, satellite, cable operator, digital terrestrial TV, and generally any other existing or future medium or process.

This authorisation also covers adaptation, integration, and dissemination of the image, in whole or in part, in any audiovisual or multimedia work. The Member also consents to their image being associated with text or commentary provided these are not degrading, defamatory, offensive, or, in general, demeaning or pejorative. This authorisation is valid indefinitely, and the exploitation and use of the rights granted herein may be carried out directly by ACCOR and/or any company deemed useful by the company or to which this authorisation is assigned.

Only redemptions that meet all necessary conditions, are made within the deadline, and follow the procedures set out in these Regulations will be considered valid.