Contact Us

Thank you for choosing Limitless Experiences.


For all queries related to your order or to goods in the Limitless Experiences e-store, please begin by contacting the appropriate retail partner. Their contact details can be found on the order confirmation email and on the product information sheet.

The retail partner can answer all your queries concerning:

- delivery
- order tracking
- order cancellations
- refunds
- product details
- returns
- cancellation conditions
- terms and conditions of sale, etc.

To access the full contact details of all Limitless Experiences' retail partners, click here.


If you wish to return a product, please download the cancellation form.


For all queries related to a technical problem encountered on Limitless Experiences, or if you have questions about earning points or points refunds, please contact our partner by clicking here.

Once an order has been place on Limitless Experiences, it can take up to 60 days for points to be credited to your account.

Once the retail partner has confirmed that your order has been cancelled, your points will be recredited to your Accor account within 2 weeks.


For all general queries about using the Limitless Experiences e-store or if you are having problems logging onto your account, please contact the Accor customer care team via your support space.

1) Select "ALL" as the topic of your request
2) Select the reason "Limitless Experiences: question about using the e-store" or "Report a technical problem"
3) Fill in the form and submit your query