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© Accor - Legal notices and Personal Data
After the purchase you will receive a confirmation e-mail. The merchant will send the product to you within 2 weeks.
The general terms and conditions of Limitless Experiences by ALL - Accor Live Limitless also apply.
Partner general terms and conditions
When you order from a store using your points, you implicitly accept the following general terms and conditions:
Delivery policy: The transactions are processed and, as the case may be, the orders are shipped or sent by email (valuable documents, for instance) within 5 working days except where otherwise specified in the product description. Delivery timeframes may extend up to 20 days. Delivery dates cannot be guaranteed. In some countries, the products may not be deliverable to postboxes and the store declines any liability in the event of failure to deliver due to an incorrect address, absence of the recipient, customs problems or in the event of force majeure.
Return policy: Unused products may be returned in compliance with the applicable general terms and conditions, i.e. in their original packaging and within 28 days of receipt, at the purchaser's expense. After this deadline, returned products can no longer be refunded or changed and the points cannot be re-credited, except where otherwise stated. If products shipped via UPS, FedEx or other light parcel services are damaged at the time of delivery, you are entitled to refuse acceptance. Any damage observed after opening the parcel and examining the goods must be reported to the relevant parcel service and to the partner within 48 hours of delivery so as to trigger the replacement or repair process. If you receive damaged products, make sure you always keep the shipping boxes and documents until your request has been received and satisfactorily processed.